As The Refinery has grown, we have taken the road less travelled. Often the difficult, uphill and unpaved path to forge a new way for the salon industry.
This salon is so much more than a business to me, it represents the world I want to create, live in and leave behind for my children. I want to be the person that created it for them.
Here at The Refinery, we reflect on our Mission Statement and it’s 3 guiding principles to remain accountable to our clients and ourselves when moving this business forward.
With every decision I ask, “Is this Ethical? Is this Sustainable? Is this Transparent?” and if the answer is no, to any of them, then my answer is no too.
Ethical | Sustainable | Transparent
Ethical means different things to different people. To me, it means doing right by people. An honest wage for honest work, a fair price, and good service. I believe that if you are ethical in what you do and how you treat people, the rest will follow. Maybe that’s naive but it’s how I was raised.
Our clients want to pay a fair price, receive great services and enjoy their time at the salon. We also recognize that everyone has a budget, especially now! We budget for food, shelter, clothing, but do you budget for your hair or esthetics? At The Refinery, we respect your budget and stay within it. We don’t have the right to spend your money and your expectations may not align with your budget, but we can help reconcile your vision into reality. We want to work with you to achieve what you want within your “Beauty Budget”.
See our SERVICES page for more details
Everyone wants to do their part to be more environmentally friendly but there’s “talking the talk” and there’s “walking the walk”. And it’s hard, even inconvenient and expensive, but it’s worth it if we want to leave a planet behind for our kids, grandkids, and so on.
Waste is a major issue in the salon industry. Thousands of pounds of foils, hair, and chemicals go to the landfill or down the drain every year. We utilize a locally-owned company, Style Recycling, to recycle these items for us, as well as our plastics, hair tools, and aerosol cans. They even turn hair into compostable garden grow mats containing 6x more nutrients than manure.
In Addition, we only use and sell products that align with our beliefs. They must be PETA certified, sustainably made, and be free from harmful ingredients to make it into our salon. We continue to improve as new products and services become available. That is our promise!
We want our clients to understand what they are paying for when they visit the salon. Hair services can be expensive and there can be reasons for that. Here are the top 3 expenses for any business, not just salons:
Commercial rent varies dramatically depending on location. Downtown and trendy neighborhoods can be much more expensive than a residential area. Additionally, we selected a 2nd Floor location to pay lower rental costs.
Management fees, property taxes, operating costs, and insurance can be equally as high as the cost of the businesses base rent. Check out the list below to see what other costs are incurred by a salon like ours.
Wages, salaries & commissions can vary wildly depending on the business. We have a combination of all three and the busier we are, the higher the expense.
Base Rent (2023)
Operating Costs (2023)
Property Taxes (2023)
Management Fee - 5% (2023)
GST (On Above Listed Rental Costs)
Salon Recycling Program
Group Health Benefits Premium
In-Salon Products (Shampoo, Conditioner, Hairspray etc)
$13,749.34 per month
This is equal to approximately $70.00 in profit that the salon requires every hour that we are open for business.
Hourly Rate for Services (Journeyman Stylist)
Minus, Stylist Commission (50-55%)
$40.00 - $44.00
Profit to Salon
$36.00 - $40.00 per hour, per stylist
This means, we must service 2 clients every single hour that the salon is open just to pay the bills and keep the doors open.